Member Services FAQ

Membership FAQ Table of Contents

 

How do I log-in to the USAPA Membership System?

I don’t remember my User Name or how do I reset my Password?

What can I do when I log in?

Can more than one person share an e-mail address?

Do I need to give you my Date of Birth?

Is there a way to apply/renew and pay for my membership dues on-line?

Do I need a PayPal Account to Pay with a Credit Card?

Can I pay my membership dues by check?

The Invoice Receipt of Payment PDF will not open, or does not appear to be attached.  What can I do?

I don’t have a printer to print the Invoice.  What can I do?

Is there a Handling Fee for Paper Applications?

Is there a Handling Fee for mailing in a check after applying on-line?

How long does it take to get my Member Number?

Do you mail out Membership Cards?

Where do I find my Member Number?

Do you have Organizational/Business/Government/Group memberships?

Does the USAPA offer Family Memberships?

Does the USAPA offer Senior Discounts?

Is a Membership transferable?

Will I get a Renewal Notice?

If I am in an Inactive/Dropped status should I create a NEW membership application?

I am traveling.  Where can I find pickleball courts?

Do I need to be a member of the USAPA to play in a USAPA sanctioned tournament?

I am playing in a USAPA sanctioned tournament.  My membership is current, but the tournament registration software won’t let me register.  Why?

I am not receiving e-mail, newsletters or my e-copies of “Pickleball Magazine” from the USAPA.  Why?

I am not getting my “Pickleball Magazine” mailed subscription.   What can I do?

I do not appear on Member Search or Ambassador Search.  Why?

Can I self-edit my contact information?

I am a USAPA member but I don’t have a skill level rating.  How do I get an official USAPA rating?

I see I have a skill level rating at pickleballtournaments.com (PT.com).  Is this the same as having an USAPA rating?

What Benefits Will I Receive as a USAPA Member?

How do I gain access to the USAPA Member Rewards program?

Other Questions?  Email: USAPA Member Services

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How do I log-in to the USAPA Membership System?

  • Go to usapa.org
  • Click on the “Membership/Donations” tab on the top navigation bar
  • Select “ Member Log-in” from the drop down menu (Fig. A)
  • Enter your user name (Fig. B)
  • Enter the password you set up (Fig. B)
  • Log-in
  • You will then be on your Personal USAPA Membership Information Page
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Figure A Figure B

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I don’t remember my User Name

  • The Welcome Notification you received has both a temporary user name and password included in the e-mail. You would use this information to log-in to the system for the first time. After successfully logging in, you will be able to change these to something that is personal to you.
  • If you no longer have that notification, the temporary password has expired, or you have lost or forgotten your user name or password, you will need to do a Password Re-Set. Here is how to proceed:
  • Go to usapa.org
  • Click on the “Membership/Donations” tab on the top navigation bar
  • Select “Member Log-in” from the drop down menu  (Fig. A above)
  • Scroll to the bottom of the log-in page to the Password re-set option (Fig. C below)
  • Enter your e-mail address as it appears on your member record
  • Remember to click the ‘Reset My Password’ button
  • An e-mail will be sent to your e-mail address of record
  • The e-mail you receive will guide you to log-in
  • When successfully logged in, you will then be on your Personal USAPA Membership Information Page

 

How do I reset my Password?

  • Click on the “Membership/Donations” tab on the top navigation bar
  • Select “Member Log-in” from the drop down menu  (Fig. A above)
  • Scroll to the bottom of the log-in page to the Password re-set option (Fig. C below)
  • Enter your e-mail address associated with your member record or enter your User Name
  • An e-mail will be sent to your e-mail address of record
  • The e-mail you receive will guide you
  • When successfully logged in, you will then be on your Personal USAPA Membership Information Page
  • You should change your user name and password any time you feel it necessary
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Figure C

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What can I do when I log in?

When logged, in you will be on your Personal USAPA Membership Information Page (Fig. D below).  This is your Member’s Only Area.  Here are a few things you can do:

  • Review your Member Number
  • Check your membership status
  • Print your Membership Card
  • Edit/Change your personal contact information
  • Check your Billing Information
  • Renew
  • Pay your Dues
  • Find another member in Member Look-up
  • Access & enjoy your Member Only Discounts through our Access Rewards Program
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Figure D

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Can more than one person share an e-mail address?

No.  The system requires a unique e-mail address for each and every member.  Each membership is an individual membership, in one person’s name, therefore no shared e-mails.   When attempting to use an e-mail more than once, an error message is sent out stating that it is already in use.  Please use a different e-mail address for each person. 

 

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Do I need to give you my Date of Birth:

Yes.   As many events are age-based for brackets, this information is a system required field.

 

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Is there a way to apply/renew and pay for my membership dues on-line?

Absolutely!  The on-line application, whether new or renewal, will give you the option to pay on-line through PayPal.  

 

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Do I need a PayPal Account to Pay with a Credit Card?
No.   You do not need a PayPal Account to pay with a credit card.  PayPal offers an option to allow you to do this.  PayPal is our payment vehicle and during the application process, you will be linked over to PayPal for on-line payment.

 

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Can I pay my membership dues by check?

Absolutely.   When in the payment portion of the on-line application, simply choose the “Bill Me” option and you will be presented with an Invoice.

  • Print the Invoice
  • Cut off the Invoice remittance stub at the bottom & mail with the check.
  • Address: USAPA Member Services, PO BOX 7354, Surprise, AZ  85374
  • When the payment is applied to your Account, an Invoice Receipt of Payment notification will be sent to your e-mail address of record.

 

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The Invoice Receipt of Payment PDF will not open, or does not appear to be attached.  What can I do?

  • On the Receipt of Payment notification, there is information on how you can review and print the receipt right from your USAPA Personal Membership Information page. It is as simple as logging in to the system.  Right on that first page after log-in, you can find this information in your “Billing Info” area on the right side of the page.   There is a print option available to you.

 

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I don’t have a printer to print the Invoice.  What can I do?

In this circumstance, please clearly note the Invoice Number on the check.  We apply the payment to your account  based on the Invoice Number.  

 

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Is there a Handling Fee for Paper Applications? 

Yes, there is a $10.00 handling fee for applications completed and submitted on paper and mailed-in with a check.

 

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Is there a Handling Fee for mailing in a check after applying on-line?

No.  The $10.00 handling fee is waived for applications completed on-line and payment remitted by check.

 

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How long does it take to get my Member Number?

On-Line Application/Payment:  We have a dynamic, real-time system.  As soon as PayPal has rendered payment, you can log back into the system and access your Member Number and print your Membership Card.

Payment by check:   For Paper Applications (OR) on-line applications submitted with a mailed check, and a printed Invoice Stub:   As soon as the check has been received, payment is applied to your Invoice, and a Payment Receipt is e-mailed to your e-mail address of record.   At that time, you can log in to the system and access your member number and print your Membership Card.

 

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Do you mail out Membership Cards?

No.  Members have the ability to review and print Membership Cards right on-line whenever it is personally convenient. Login and from the ‘My Membership Information’ area (Fig. D above) you will find a link that says ‘Membership Card PDF’.

 

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Where do I find my Member Number?

Member Numbers are located on your USAPA Personal Membership Information Page (Fig. D above).   This is the first page you access after logging in.

 

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Do you have Organizational/Business/Government/Group memberships?

Not at this time.   Each membership is currently an individual membership.  A business address can be used, however the membership is in one person’s name only, and cannot be transferred to another person.

 

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Does the USAPA offer Family Memberships?

At the present time, we do not offer Family Memberships.

 

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Does the USAPA offer Senior Discounts?

Not at the present time.   We have kept our membership dues intentionally very low to make it affordable for everyone at any age to be able to join the USAPA. 

 

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Is a Membership transferable?

No.  Memberships are not transferable.

 

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Will I get a Renewal Notice?

Yes.   We have a 3-tiered Renewal Notification Process:

To keep members apprised of their membership status, we have expanded our member renewal notification process. These e-mails are auto-generated based on date, and are as follows:  

  • 1st renewal Notice: 30 days before expiration of Paid Thru Date, a renewal reminder notification is automatically sent to the member’s e-mail address of record.
  • 2nd Renewal Notice: 3 Days prior to the expiration of Paid Thru Date (membership expiration date), a reminder of the need to renew is sent via e-mail.   This lets the member know that they will be entering into the  30 day Grace Period, commencing with membership term expiration.  Note: During this time, the member, will have limited website access to the Member’s Only area. The member can view and take action in the “Billing Info” section of their Personal Membership Information page.
  • 3rd Renewal Notice: 3 days prior to the end of the Grace Period, a third and final notice is sent letting the member know that in 3 days’ time their membership will be placed in an Inactive/Dropped status.
  • A Dropped member can always be reinstated by renewing.

All three renewal notifications include embedded links for the member to easily & simply pay their membership dues right from that notification.  Just look for the “Renew Now!”  link.    If a Password Re-set is necessary, you can do that right from the Member Log-in screen using the same e-mail address that the renewal notifications were received.

 

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If I am in an Inactive/Dropped status should I create a NEW membership application?

No.  Please do not create a new membership application.  Duplicate membership record situations are problematic and could cause delays in both processing and event registrations such as tournaments. If you have a Player Rating, it will not be dynamically posted to the new record.  It is always best to renew, to keep your information consistent and current, and to avoid special handling and delays. 

 

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I am traveling.  Where can I find pickleball courts?

Our “Places to Play” area on the website is an essential tool for travel.   This is how it can be accessed:

  • Go to the usapa.org website
  • Click on the “Places to Play” Tab on the top navigation Bar
  • Select the State, Province or Country and browse the locations nearest to where you will be traveling. Use the “Interactive Map” (highlighted in yell0w) at the top of every Places to Play Page
  • You may also search for a local USAPA ambassador to get their recommendations on where to play 

The contact person or facility, is encouraged to keep the information current by “Updating” the listing at  least once a year. Anyone is allowed to add or change appropriate information.  See the Place to Play Help Guide, (link at the top of every PTP page) for Instructions and Guidelines.  If you find courts or facilities that are not listed, please “Add a New Location” with complete information.

 

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Do I need to be a member of the USAPA to play in a USAPA sanctioned tournament?

Yes.  This is a requirement.

 

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I am playing in a USAPA sanctioned tournament.  My membership is current, but the tournament registration software won’t let me register.  Why?

Here are few common errors that will preclude tournament registration:

  • Name mis-match: Tournament registration software needs to find an exact match to what is on the player’s USAPA Member Record.  Examples:   Robert, not Bob, Susan not Suzi, (OR) even a hyphen between names:  Mary Jones-Smith not Mary Smith. 
  • Reminder: To expedite your Tournament Registrations, please be sure to always keep your profiles current and consistent on both the USAPA Member Profile and the Tournament Registration Software company doing registrations e.g., pickleballtournaments.com.
  • Membership Expiration Date: The member’s expiration date must be current through ALL dates that the tournament is in play.  It is not based on the membership status on the day the  member registers for the tournament. 
  • Membership Payment Delay: A check was mailed in for a member’s USAPA dues.   The check has not as yet been received.  Membership  activation or reactivation occurs when payment is applied to the open Invoice.  


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I am not receiving e-mail, newsletters or my e-copies of “Pickleball Magazine” from the USAPA.  Why?

Here are a few reasons that this could be happening:

  • Your e-mail address has changed and you have not as yet had a chance to update it on your USAPA Member Profile.
  • You have opted out of receiving e-mail on your member record. To fix this, log-in to your profile page (Figure A, B above). From the ‘My Membership Information’ area (Fig. D above) click the ‘Change Contact/Profile Info’ link.  Once this opens, scroll to the bottom of the page and make sure the ‘Hide Email in Public Member-List’ is un-checked.
  • Your browser auto-blocks certain types of e-mail based on content.
  • You are using a company, organizational, or school e-mail address, extension (example .edu) and that organization is blocking certain types of e-mail.

Please always check your Spam folder to ensure that your system can accept e-mail from the USAPA.  Spam filters can prevent you from receiving e-mails.  By adding us to your contact list will help with this. Please check your member record to see what, if anything, you have opted out of on your member record.

 

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I am not getting my “Pickleball Magazine” mailed subscription.   What can I do?

All USAPA members receive a free e-subscription to “Pickleball Magazine”. These are sent to members via the email address associated with the member’s profile.  Dollard Publishing handles all mailed subscriptions.  For subscription-related questions, please direct your questions pertaining to: http://thepickleballmag.com/

 

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I do not appear on Member Search or Ambassador Search.  Why?

  • This generally occurs when a member has opted to: ‘Exclude from Public Member List’ on their member record. To fix this, login to your profile page (Figure A, B above). From the ‘My Membership Information’ area (Fig. D above) click the ‘Change Contact/Profile Info link.  Once this opens, scroll to the bottom of the page and make sure the ‘Exclude from Public Member List’ box is un-checked.
  • Please review your member record.

 

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Can I self-edit my contact information?

Yes.  We encourage you to review your contact information frequently and make any necessary changes as soon as they occur to keep the information fresh.  Simply Log in to your Personal Membership Information Page (Figure A, B above). From the ‘My Membership Information’ area (Fig. D above) click the ‘Change Contact/Profile Info’ link.  From here you will see all of the profile fields you can edit.

 

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I am a USAPA member but I don’t have a skill level rating. How do I get an official USAPA rating?

There is no automatic assignment of a skill level rating when you become an USAPA member. Click here for information on how to obtain an official USAPA skill level rating.  Over 80% of all skill level rating recommendations come from tournament directors of sanctioned USAPA events.

 

 

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I see I have a skill level rating at pickleballtournaments.com (PT.com). Is this the same as having an USAPA rating?

The only official site for USAPA skill level ratings is on the USAPA Player Ratings page.  Players can edit their profile at PT.com and change their rating. But no player can edit their official USAPA skill level rating.

 

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What Benefits Will I Receive as a USAPA Member?

  • FREE e-mailed Copies of ‘Pickleball Magazine’ (6 per year)
  • 50% Discount (off cover price) of Mailed Subscription of ‘Pickleball Magazine
  • $10 Discount on USAPA Net System
  • Seasonal Discounts on USAPA Merchandise
  • USAPA e-Newsletter (6 per year)
  • Member Rewards Program
  • Expanded Member Rewards (hotels, rental cars, restaurants coming March 2017)
  • Member Upgrade Options (optional USAPA discount products members can select during the online registration process)
  • USAPA Rating for all Sanctioned Tournaments (coming in 2017)
  • Secondary Medical Insurance for USAPA-Sanctioned Tournaments
  • Printable USAPA Membership Card
  • Member Access to  new ‘Look-Up’ on USAPA Website
  • Member Access to new ‘Partner Search’ on USAPA Website
  • Member Access to new ‘Referee Trainer Guide’ on USAPA Website
  • Member Access to new ‘Referee Handbook’ on USAPA Website

 

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How do I gain access to the USAPA Member Rewards program?

USAPA Rewards are limited to only current members in good standing.  To access, the Rewards program, you must log in as follows:

  • Go to usapa.org
  • Click on the “Membership/Donations” tab on the top navigation bar
  • Select “ Member Log-in” from the drop down menu (Fig. A)
  • Enter your user name and password (Fig. B)
  • Click the Log-in button
  • You will then be on your Personal USAPA Membership Information Page
  • Scroll down to Member Discounts and click the Access Rewards link (Fig. E)
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Figure A Figure B Figure E

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